Crisis Management and Critical Incident Recovery

Traumatic incidents in the workplace threaten an organisation's three core assets - its people, its finances and its reputation.

There are many examples demonstrating that organisations who were prepared for trauma, and who responded appropriately, enhanced the recovery of morale, performance and shareholder value.

ICAS CRISIScall^® provides a range of expert solutions that help in the preparation for and recovery from a trauma. These solutions are a result of 18 years' experience in assisting organisations in the aftermath of international, national and local disasters. CRISIScall^® has supported organisations in a range of sectors including oil, chemical, public transport and retail.

Day to day involvement with terrorist attacks, death of employees and assaults on staff has helped ICAS to shape a unique pre- and post-trauma service for organisations. The service promotes resilience and education for employees prior to an incident and facilitates stabilisation and natural recovery after a trauma.

Contract Trauma Support - CRISIScall^®

Formal contracts with organisations enable us to understand the potential threats and risks to business and staff. We are then in a position to review existing emergency plans and include the human dimension, based on compassion, common sense and continuity.

Translating philosophies into action involves:

• Establishing training requirements for Human Resources staff, managers and security personnel.
• Agreeing appropriate response times for trauma consultants on-site when a trauma occurs.
• Establishing protocols for the continuation of post-trauma services to staff, customers and the general public in the aftermath of a trauma.

Post Trauma Services

ICAS post-trauma services are continually monitored, evaluated and reviewed. The unique combination of services and procedures conforms to NICE guidelines and standards. Post-trauma support comprises the following principle aspects:

• Stabilisation - ICAS trauma consultants provide practical support and guidance to both the crisis management teams and staff in the immediate aftermath of an incident.
• Assessment - Certain staff will be particularly vulnerable to intense post-trauma reactions. ICAS pro-actively monitors and assesses the recovery process of all affected staff in the immediate, short-term and long-term time frames.
• Treatment - During this phase ICAS will identify staff at risk of, or who have developed, disorders as a consequence of the trauma and will offer a range of evidence-based treatments (e.g. cognitive behavioural treatment).

Helping Managers

During and after a trauma, Emergency Managers within organisations are highly visible and play a pivotal role in the recovery of the business.

As well as providing essential post trauma advice, our consultancy ensures that managers work effectively and continuously without suffering burn out.

Training

In preparing for trauma ICAS works alongside emergency management, HR and business continuity teams to support staff who will be in the 'front line' when an incident occurs. We create and deliver training workshops for Psychological First Aid, Relative Response Support and Incident Responders. They can be delivered to staff groups, ranging from security guards to senior managers. Preparation is the key.