Employee Assistance Programmes
Organisations these days want to protect their biggest and most valuable asset and they want to do this in the way that fits best with their culture and with the assurance that nothing short of excellence is being provided for them.
The pursuit of excellence is one of the values that drives ICAS in supporting our customers and their people.
We customise employee assistance services to match your needs and nothing less. ICAS has been doing this since 1987, providing a world-class internally-managed infrastructure of 24/7 services, telephone counselling, case management, worklife and account managements teams and fully managed UK and International affiliate networks.
Clients depend on us to protect their organisations. By delivering core services through our in-house specialists, we can confidently take the pulse of your organisation. Our leading edge relationship management process, coupled with innovative risk profiling, will highlight your key hot spots. Specialist consulting teams will design and implement solutions to further protect your organisation.
We look after your people with the same passion, applying case management and clinical protocols to minimise distress, and returning them to safe and healthy functioning and to productive work.
Wherever you are in the world, ICAS can deliver.
- ICAS has been providing a broad range of direct support services to employees since 1987
- We are widely recognised as the UK's foremost, quality provider of Employee Assistance Programmes (EAPs) to over 1,000,000 employees in more than 500 organisations
- Every programme is designed specifically to meet the individual needs of each client organisation
- ICAS can adapt any aspect of its service including access arrangements, referral procedures, breadth of cover and pricing models
- Services are available for a wide variety of employee populations, ranging from the entire workforce to individuals on international assignments
- ICAS designs programmes for organisations of every size, in every industry type and across all services sectors
Employee Assistance Programmes
ICAS programmes offer a number of unique features but above all your company and your employees will be safe. Market leading clinical protocols and safety management procedures ensure that the help and support we provide to your employees will protect them quickly at all times, especially during a crisis.
- Employee Assistance Programmes - Each programme provides regular utilisation reports, analysis and key organisational data benchmarked by industry sector. Programmes include:
- 24 hour Freephone and email access
- Interactive online EAP service
- Telephone counselling
- LifeManagement™ worklife services on a broad range of issues including family care, legal and financial concerns
- Face to face counselling
- Dedicated account consultancy
- Promotion and marketing materials
- Benchmarked Management Information
- Risk assessment feedback
- Behavioural Risk Reviews
Personal Support Lines
ICAS provides a variety of telephone counselling services. These can be tailored to include extra components such as LifeManagement™ worklife services for organisations wishing to fulfil their Duty of Care obligations without the commitment of a full EAP.
Ad hoc Employee Support
For organisations without the safety net of an EAP, who need to offer support to their employees as and when the need arises, ICAS provides the FIRSTcall® service.
FIRSTcall® is an immediate, cost effective employee support and counselling referral service for organisations that prefer to maintain an involvement in the support process.
Accessed by telephone whenever the need arises, FIRSTcall® is often used by Human Resources and Occupational Health professionals as well as those in general managerial positions.
Knowing your employees are being assisted by the experienced team of ICAS professionals allows you to free up your own resources and focus on your core business.
|
